Privacy Policy
Last updated: 15 September 2026
PackFlow Supply (“PackFlow Supply”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, communicate with us, request a quotation, place an order, or otherwise interact with PackFlow Supply.
By using our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
PackFlow Supply is an international packaging sourcing and supply business. We work with businesses seeking custom and commercial packaging and coordinate sourcing, quotation, production and fulfillment through our network of manufacturing and logistics partners.
For privacy purposes, PackFlow Supply acts as the party responsible for determining how and why personal information collected through our website and business interactions is processed.
If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.
2. Information We Collect
We may collect and process different types of information depending on how you interact with us.
Information you provide directly
This may include:
- Your name
- Job title or position
- Company name
- Business address
- Email address
- Telephone or WhatsApp number
- Billing and delivery information
- Packaging specifications and requirements
- Product dimensions, quantities and materials
- Artwork, designs, files, photographs or other materials you submit to us
- Information contained in quotation requests
- Purchase and order information
- Payment and transaction information
- Communications between you and PackFlow Supply
- Other information you voluntarily provide when communicating with us
Where you provide information relating to your business, you should ensure that you are authorized to provide that information to us.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographic location
- Pages visited
- Referring website
- Date and time of visits
- Website interaction and usage information
This information may be collected through cookies, analytics technologies and similar tools.
3. How We Use Your Information
We use personal and business information for legitimate business purposes, including to:
- Respond to enquiries and quotation requests
- Understand your packaging requirements
- Prepare and provide quotations
- Communicate with you about prospective or existing orders
- Process and manage orders
- Coordinate packaging production and fulfillment
- Arrange shipping and delivery
- Communicate with manufacturers, suppliers, logistics providers and other service providers where necessary to fulfill your requirements
- Process payments and maintain financial records
- Provide customer support
- Manage our business relationship with you
- Improve our products, services and website
- Monitor website performance and usage
- Detect, prevent and investigate fraud, misuse, security incidents or other unlawful activity
- Maintain business, accounting and operational records
- Comply with applicable legal, regulatory and contractual obligations
- Send relevant business communications and marketing where permitted by applicable law
We will not use your personal information for purposes that are materially incompatible with the purpose for which it was collected unless permitted or required by applicable law.
4. Packaging Specifications and Business Information
When you request a quotation or place an order, you may provide commercially sensitive information such as:
- Product dimensions
- Packaging specifications
- Quantities
- Artwork and design files
- Target pricing
- Production requirements
- Delivery requirements
- Product or brand information
We use this information to evaluate, source, quote, manufacture and fulfill your packaging requirements.
Where reasonably necessary to perform these services, we may share relevant information with selected manufacturing, quality-control, logistics, payment or other business partners.
We expect our partners to use information only for legitimate business purposes connected with the services being provided.
5. How We Share Information
We may share personal or business information with selected third parties when reasonably necessary to operate our business or provide services to you.
These parties may include:
- Packaging manufacturers and suppliers
- Quality-control and inspection providers
- Freight forwarders and logistics providers
- Customs and shipping service providers
- Payment processors and financial institutions
- Website hosting and technology providers
- Customer relationship management and communication platforms
- Analytics and advertising providers
- Professional advisers, including accountants, lawyers and other consultants
- Government authorities or regulators where required by law
We do not sell your personal information as a standalone commercial product.
Where appropriate, we seek to limit information shared with third parties to information reasonably necessary for the relevant business purpose.
6. International Data Transfers
PackFlow Supply operates in an international business environment.
Depending on the nature of your enquiry, order or business relationship, your information may be processed or accessed by service providers, manufacturers, logistics companies, payment providers or other business partners located in countries outside your country of residence.
Where personal information is transferred internationally, we take reasonable steps to ensure that the information is handled in accordance with applicable privacy and data-protection requirements.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Operate essential website functions
- Remember preferences
- Understand how visitors use our website
- Measure website performance
- Improve user experience
- Measure and improve advertising campaigns
- Understand which pages and services generate enquiries
We may use third-party services such as analytics, advertising, website hosting, security or communication providers that use cookies or similar technologies.
You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of our website function.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
8. Advertising and Analytics
We may use analytics and advertising services to understand website traffic and measure the effectiveness of our marketing.
This may include services such as Google Analytics, Google Ads and other advertising or analytics platforms.
These providers may collect information about your interaction with our website using cookies, identifiers or similar technologies.
Their processing of information is subject to their own privacy policies and applicable settings.
9. Communications and WhatsApp
If you contact us through WhatsApp, email, telephone or another communication channel, we may retain relevant communications and contact information for customer-service, quotation, order-management and business-record purposes.
WhatsApp and other third-party communication services operate under their own terms and privacy policies.
You should avoid sending highly sensitive personal information through ordinary messaging channels unless we specifically request it and provide an appropriate method.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide services
- Maintain customer and supplier records
- Manage orders and transactions
- Resolve disputes
- Maintain accounting and financial records
- Meet contractual obligations
- Comply with applicable legal or regulatory requirements
- Protect our legitimate business interests
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
When information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.
11. Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable precautions when transmitting information to us, including ensuring that devices and accounts used to communicate with us are appropriately secured.
12. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information.
These may include rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion or destruction of personal information where legally applicable
- Request restriction or cessation of certain processing
- Withdraw consent where processing is based on consent
- Object to certain processing
- Request information about how your personal information is processed
- Exercise other rights provided by applicable data-protection law
Requests will be handled in accordance with applicable law.
We may need to verify your identity before responding to certain requests.
13. Marketing Communications
Where permitted by applicable law, we may send you information about PackFlow Supply, our services, packaging solutions, industry developments or relevant commercial opportunities.
You may opt out of marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us directly.
We will continue to send transactional or service-related communications where reasonably necessary, such as quotation updates, order information or important account communications.
14. Children’s Privacy
Our services are intended for businesses and business users.
Our website is not directed toward children, and we do not knowingly collect personal information from children for marketing or commercial purposes.
15. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites.
If you follow a third-party link, you should review that website’s privacy policy before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or privacy practices.
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this page periodically.
17. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to understand how your information is being handled, please contact PackFlow Supply through the contact details provided on our website.
PackFlow Supply
Website: https://packflowsupply.com/
Email: [email protected]
This Privacy Policy is intended to provide general information about PackFlow Supply’s privacy practices. Where specific legal requirements apply to a particular transaction, customer, jurisdiction or service, additional privacy notices or contractual terms may apply.